Refund policy

Here is a general Return & Refund Policy tailored to your products (candles, glass items, crystal décor, personalized items). It’s written to protect your business while still sounding fair and professional.

Return & Refund Policy

Thank you for your purchase! Due to the nature of our products, please review our return and refund policy carefully before placing an order.

All Sales Policy

Because many of our items are handmade, fragile, or personalized, all sales are considered final, except in cases of damage or error on our part.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

To be eligible for a replacement or refund:

  • Photos of the damaged item(s)

  • Photos of the original packaging

  • Your order number

Once reviewed and approved, we will offer a replacement or refund, depending on item availability.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or custom-made candles

  • Used or opened items

  • Candles that have been burned

  • Reed diffusers that have been opened or used

  • Crystal or glass items damaged after delivery

Returns (If Approved)

If a return is approved:

  • Items must be unused, unopened, and in original packaging

  • Returns must be shipped back within [insert number, e.g., 7] days of approval

  • Return shipping costs are the responsibility of the customer unless the return is due to our error

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Refunds may take 5–10 business days to appear, depending on your bank or payment provider

  • Original shipping charges are non-refundable

Incorrect or Undeliverable Orders

We are not responsible for orders shipped to incorrect addresses provided at checkout. Refunds or replacements will not be issued for undeliverable packages due to address errors.

Order Cancellations

Orders may only be canceled within 12 hours of purchase and before shipment. Personalized or custom orders cannot be canceled once production has begun.

Contact Us

If you have questions about returns or refunds, please contact us at besidesbohemian@gmail.com with your order number.